Shipping & Returns

SHIPPING

 

 

Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to business days for your tracking information to update once you are notified of shipment. We apologise for any inconvenience these delays may cause and thank you for your continue patience.

 

WILLEM POWERFISH SHIP DOMESTICALLY (WITHIN AUSTRALIA) AND INTERNATIONALLY.

WITHIN AUSTRALIA

Dispatch:
Willem Powerfish uses the services of Australia Post. All shipping is charged at a flat rate of AUD$8.95 per order within Australia. Please allow us 1-2 business days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 7-10 business days. There can be the occasional courier delays which may slightly affect the delivery time frame.


Tracking:

Willem Powershish offers SMS notification regarding your delivery. Please enter your mobile number at checkout to receive an SMS notification to advise of the impending delivery of your order. Note: On the rare occasion, due to any unforeseen circumstances, such as traffic delays, road works etc. this may impact a driver’s ability to deliver on time and hence vary from your automated SMS notification.

All orders have a default authority to leave orders without a signature. 

Once your order is dispatched a unique tracking number will be provided by email.

INTERNATIONAL

Dispatch:

International orders are charged at a variable rate depending on package weight.. Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 10-15 business days.


Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not Willem Powerfish) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, Willem Powerfish will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by Willem Powerfish.

Tracking:
Tracking numbers will be issued once order has been dispatched.

Please note: if your shipping country is not listed in the shipping section of the checkout please contact us directly regarding options and pricing: wpowerfish@gmail.com 



RETURNS

Our policy 10 DAYS. If 10 days have gone by since your purchase, unfortunately

we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that

you received it. It must also be in the original packaging.

 

Please note that gift cards are non-returnable.


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not

due to our error.

Any item that is returned more than 10 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you

that we have received your returned item. We will also notify you of the approval or

rejection of your refund.

If you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment, within

10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is

officially posted.

Next contact your bank. There is often some processing time before a refund is

posted.

If you’ve done all of this and you still have not received your refund yet, please

contact us at

willpowerfish@gmail.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be

refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it

for the same item, send us an email at wpowerfish@gmail.com to receive your exchange form.

 

SHIP TO : 

To return your product, you should mail your product to:

WILLEM POWERFISH

PO BOX 1874

KINGSCLIFF NSW 2478

 

You will be responsible for paying for your own shipping costs for returning your

item. Shipping costs are non-refundable. If you receive a refund, the cost of return

shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to

reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping

service or purchasing shipping insurance. We don’t guarantee that we will receive

your returned item.

 

YOU MUST contact wpowerfish@gmail.com to receive your exchange returns form which is required for any EXCHANGE !

 

Now fuck off 

WILLEM POWERFISH