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FREE SHIPPING FOR ALL AU & NZ OVER $89
Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to 7 business days for your tracking information to update once you are notified of shipment. We apologise for any inconvenience these delays may cause and thank you for your continue patience.
WILLEM POWERFISH SHIP DOMESTICALLY (WITHIN AUSTRALIA) AND INTERNATIONALLY.
WITHIN AUSTRALIA
Dispatch:
Willem Powerfish uses the services of Australia Post. Australian orders over AUD $89.00 are shipped for FREE within Australia via standard post. All shipping under AUD $89.00 is charged at a flat rate of AUD $9.95 per order within Australia. All orders placed before 1PM (AEDT) Monday to Friday will be dispatched on the same day. If placed after 1PM (AEDT) your order will be dispatched from our warehouse the following business day. Same day shipping excludes public holidays and during any Powerfish promotional events.
Tracking:
Willem Powerfish offers SMS notifications regarding your delivery. Please enter your mobile number at checkout to receive an SMS notification to advise of the impending delivery of your order or email address to have an order confirmation and tracking details sent to your nominated email address. Note: On the rare occasion, due to any unforeseen circumstances, such as traffic delays, road works etc. this may impact a driver’s ability to deliver on time and hence vary from your automated SMS notification.
All orders have a default authority to leave orders without a signature.
Once your order is dispatched a unique tracking number will be provided by email.
INTERNATIONAL
Dispatch:
International orders are charged at a variable rate depending on package weight.. All orders placed before 1PM (AEDT) Monday to Friday will be dispatched on the same day. If placed after 1PM (AEDT) your order will be dispatched from our warehouse the following business day. Orders are processed and generally delivered within 10-15 business days. Please note that due to limited flights this may delays for some international deliveries. Same day shipping excludes public holidays and during any Powerfish give-away events.
International orders outside of NZ are charged at a variable rate depending on package weight. Orders are processed and generally delivered within 15 business days.
Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not Willem Powerfish) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, Willem Powerfish will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by Willem Powerfish.
Tracking:
Tracking numbers will be issued once order has been dispatched.
Please note: if your shipping country is not listed in the shipping section of the checkout please contact us directly regarding options and pricing: support@willempowerfish.com
Our policy 10 DAYS. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Due to limited prints on our items we cant offer guarantee the exchange item you would like is available so in the event it isn’t we will offer you a store credit for the cost of the item.
We do not offer a refund for change of mind, we only offer a refund if it is a Powerfish error and each refund will need to be approved and product returned in its original condition.
We do offer store credits (cost of item only) for change of mind or size changes at the cost of the customer they will need to return the item to us and do encourage you to keep your tracking number as reference and place your order number on the exchange form.
If you return an item(s) without a preference for an exchange you will automatically be issued with a store credit for cost of the item only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that gift cards are non-returnable.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery
Please note that any merch purchased during our EOFY Sale 2023 are final sale items and are not eligible for refunds, exchanges or credit notes unless deemed faulty. Please choose with care to avoid disappointment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@willempowerfish.com
SHIP TO :
To return your product, you should mail your product to:
WILLEM POWERFISH
PO BOX 7611
REDLAND BAY QLD 4165
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please ensure you complete the exchange form in full with all your contact details to help us get this processed as quick as possible.
1.1 These terms and conditions (together with any relevant and referenced documents, including the Website terms of use) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.
1.2 By confirming your order using the Discount Voucher, you are accepting these terms and conditions. Any terms which you seek to impose in respect to the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms, please contact us before ordering using a Discount Voucher.
1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy, the following order of precedence will apply:
1.4 We recommend that you print a copy of these terms and conditions for your future reference.
2. TERMS RELATING TO THE REDEMPTION OF DISCOUNT VOUCHER
2.1 How to Redeem Discount Voucher - You must enter the code shown on the Discount Voucher when placing your order online during checkout.
2.2 Only one Discount Voucher can be used per order.
2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers or during a sale promotion period, unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.
2.4 Discount Vouchers can only be used ONCE per customer unless clearly stated.
2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.
2.6 Discount Vouchers have no cash redemption value.
2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.
2.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time.
3. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
3.1 We have the right to revise and amend these terms and conditions of sale to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws, and regulatory requirements and changes in our site's capabilities.
3.2 You will be subject to the policies and terms and conditions of sale at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
Interested in the Powerfish Pontoon Boat?
The Powerfish Pontoon Boat is for anyone in the community that may have health issues, impairments etc that make it difficult for them to get out on the water unassisted. Fishing Rods and bait will be supplied and this is totally FREE.
For ALL enquires relating to booking or supporting the pontoon boat please email pontoonpowerfish@gmail.com with a little bit of a blurb about you and how many Flattys ya wanna catch. Please be patient while waiting for THE FISH to reply.
WILLEM POWERFISH
