Refund policy

Returns

Our policy is 14 DAYS. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that

you received it. It must also be in the original packaging.

 Please note that gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not

due to our error.

Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you

that we have received your returned item. We will also notify you of the approval or

rejection of your refund.

If you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is

officially posted.

Next contact your bank. There is often some processing time before a refund is

posted.

If you’ve done all of this and you still have not received your refund yet, please

contact us at support@willempowerfish.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. All sale items are final.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@willempowerfish.com to receive your exchange form.